FAQs

**Please note that we only process orders and ship orders Monday - Friday not on weekends or holidays**

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 business days production time for your order to ship out, average shipping times are  5-7 business days.

Tracking numbers will be updated 2-4 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at info@staxedandcompany.com.

What about refunds? 
We only offer a refund if the product was never received OR it was received damaged.  If you receive a damaged item you must send a photo within 7 days in order to receive a refund for the purchase price.   

Can I cancel my order?
You are able to cancel your order with no penalty but you must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@staxedandcompany.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-7 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to info@staxedandcompany.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.